The Access Services Evening Manager is a permanent, full-time staff member of the Access & Instruction Team at the College of Charleston Libraries and manages and supervises the operations of the Access Services Department in Addlestone Library during evening hours to ensure excellent customer service is provided to all patrons. This position works primarily at the Access & Instruction Desk in Addlestone Library under the direct supervision of the Head of Access Services. Directly supporting Pillar 1 in the College’s Strategic Plan, this position impacts our students’ College experience and success by providing academic support and creating a welcoming and inclusive environment where all students feel they belong. The Access Services Evening Manager provides excellent point-of-need access and instruction services (in-person and virtually) and support in the use and promotion of library resources and services to all patrons; selects, supervises, and evaluates performance of evening staff; assists with supervising and training student employees; and ensures library systems and facilities are operating as expected.

A bachelor’s degree is required. Ability to bend, stoop, and lift material up to 30 pounds. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Working evenings and Sundays is required. The typical work week during regular semesters is Sunday – Thursday, 4:00PM – Midnight. Hours are subject to change and may be revised as needed, especially during summers, holidays, and days when classes are not in session.

Ability to use independent judgment when resolving patron issues. Ability to gather and report data, think creatively and recommend solutions for service and technical problems. Ability to communicate with library staff and administration as well as library patrons. Ability to enforce library and College policies and procedures. Proficient in computing, electronic calendaring, word processing, and spreadsheets. Able to deliver staff training on customer service topics, as well as technical training for automated library systems.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.