Location: Eden Prairie, Minnesota 55347

Pay Rate:19.50/hour

Training Schedule/remote: 2 weeks training in office Monday thru Friday 4pm to 12am then one day a month in the office

Duration: Long term contract with the possibility of becoming permanent

AVAILABLE SHIFTS:

Schedule A: FRI - TUE (F: 4pm-10pm, S/Su: 8am-5pm, T/W: 4pm-12am)

Schedule B: WED-SUN (W/Th: 4pm-12pm, F: 4pm-10pm, S/Su: 8am-5pm)

Schedule C: THU - MON (Th/M: 4pm-12pm, F: 4pm-10pm, S/Su: 8am-5pm)

Schedule D: FRI - TUE (4pm - 12am)

Schedule E: WED - SUN (4pm - 12am)

Schedule F: THU - MON (4pm - 12am)

Job Summary

Duties and Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:

1. Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
2. Monitor task boards and assigned email accounts to respond to customer and carrier requests.
3. Document events utilizing knowledge gained through SOPs and experience, and when required, follow defined escalation procedures and training.
4. Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
5. Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
6. Other duties or responsibilities as assigned according to the team and/or country-specific requirements.

Qualifications

Required:

1. High school diploma or GED
2. Previous customer service experience
3. Ability to work evenings and/or weekends (select roles only)

Preferred:

1. Bachelor's degree from an accredited college or university
2. Basic proficiency in Microsoft Office Suite of programs
3. Previous customer service experience in a call center or similar environment
4. Demonstrated communication, prioritization, and time management skills
5. Prior work experience that required attention to detail and accuracy
6. Values a diverse and inclusive work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.